Privacy Policy

Impeccable Cleaning Solution (“we”, “us”, “our”) provides domestic cleaning, window cleaning, carpet cleaning, and end-of-tenancy cleaning services across Reading and the surrounding areas of Berkshire, including Tilehurst, Caversham, Earley, and Woodley. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request a quote, or book a service with us.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Impeccable Cleaning Solution is a cleaning services provider based in Reading, Berkshire, United Kingdom.

For questions about this policy or your personal data, contact us using the details above.

2. Information We Collect

We collect personal information you provide directly to us, including:

  • Contact details: name, email address, phone number, and postal/property address
  • Booking information: service requested, property size and type, preferred dates and times, access instructions, and any special requirements
  • Communications: messages sent via our contact form, WhatsApp, email, or phone, including call or message content where relevant to fulfilling a booking
  • Payment-related information: billing details relevant to invoicing (we do not store full card details; payments are typically arranged via bank transfer or cash)
  • Quote calculator data: square footage, property type, and cleaning preferences entered into our online estimate tool
  • Technical information: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies (see our Cookie Policy)

We do not knowingly collect information from children. Our services are intended for adults arranging cleaning services for their homes or businesses.

3. How We Use Your Information

We use your personal information to:

  • Provide quotes and respond to service enquiries
  • Schedule, confirm, and manage cleaning appointments
  • Communicate with you about bookings, rescheduling, or changes to service
  • Process invoices and payments for services rendered
  • Vet and coordinate cleaner assignments appropriate to your job
  • Improve our website, services, and customer experience
  • Send service-related updates (we will only send marketing communications with your consent, and you can opt out at any time)
  • Comply with legal, accounting, and regulatory obligations
  • Investigate and resolve complaints or disputes

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract: to provide the cleaning services you have requested or booked
  • Legitimate interests: to manage our business operations, improve our services, and protect against fraud or misuse, provided this does not override your rights
  • Consent: where you have opted in to marketing communications or non-essential cookies
  • Legal obligation: to meet our tax, accounting, and insurance record-keeping requirements

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Our cleaning staff and subcontractors assigned to your booking, limited to what is necessary to carry out the service (e.g., address, access instructions, service requirements)
  • Service providers who support our operations, such as scheduling software, payment processing, email, and communication tools
  • Professional advisers, such as accountants or insurers, where necessary
  • Authorities or regulators, where required by law, or to protect our legal rights, safety, or property

All third parties who process data on our behalf are required to protect it in line with applicable data protection law and only use it for the purposes we specify.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including:

  • Booking and service records: typically retained for the duration of our relationship with you and for a reasonable period afterwards for record-keeping and repeat-booking purposes
  • Financial records: retained as required by UK tax law (generally at least 6 years)
  • Enquiry data from non-customers: deleted or anonymised after a reasonable period if no booking is made

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”), subject to legal retention requirements
  • Restrict or object to certain processing
  • Data portability, where technically feasible
  • Withdraw consent at any time where processing is based on consent
  • Complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled

To exercise any of these rights, contact us at info@impeccablecleaningsolution.co.uk. We will respond within one month as required by law.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. All cleaning staff undergo vetting and background checks, and access to customer information is limited to what is necessary to deliver our services.

9. Cookies

Our website uses cookies to improve functionality and understand site usage. For full details, please see our Cookies Settings page.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Impeccable Cleaning Solution Email: info@impeccablecleaningsolution.co.uk Phone: 07800 817441 Serving Reading, Tilehurst, Caversham, Earley, Woodley and surrounding Berkshire areas