Terms of Service

These Terms of Service (“Terms”) govern your use of the Impeccable Cleaning Solution website and your booking of cleaning services with us. By requesting a quote, booking a service, or using our website, you agree to these Terms. If you do not agree, please do not use our services.

1. Our Services

Impeccable Cleaning Solution provides residential and light commercial cleaning services across Reading and surrounding areas of Berkshire, including Tilehurst, Caversham, Earley, and Woodley. Our services include, but are not limited to:

  • Regular home cleaning
  • Window cleaning
  • Carpet cleaning
  • End of tenancy cleaning
  • Add-on services such as furniture cleaning

Service inclusions, package tiers (Fresh Start, Comfort Clean, Deep Refresh), and pricing are described on our website and may be confirmed at the time of quote. Quotes generated via our online estimate tool are indicative only; final pricing is confirmed once we understand the full scope of the job.

2. Booking and Confirmation

  • Bookings can be made through our website, by WhatsApp message, phone, or email.
  • We will confirm availability and provide details of your scheduled appointment, including date, time, and estimated cost.
  • A booking is only confirmed once you have received confirmation from us — a submitted enquiry or quote request does not guarantee a slot.
  • You are responsible for providing accurate information about your property (size, condition, access) so we can allocate appropriate time and resources. Inaccurate information may result in additional charges or service adjustments.

3. Access to Your Property

You agree to provide our cleaning team with reasonable access to the property at the agreed time, whether through your presence, a key, entry code, or other arrangement discussed in advance. If access cannot be arranged and this results in a missed appointment, a cancellation or rescheduling charge may apply.

4. Rescheduling and Cancellations

  • We understand that plans change. Please provide at least 24 hours’ notice if you need to reschedule or cancel a booking.
  • Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a cancellation fee, at our discretion, to cover allocated staff time.
  • We reserve the right to reschedule appointments due to circumstances beyond our control (e.g., staff illness, extreme weather), and we will notify you as soon as possible with an alternative time.

5. Pricing and Payment

  • Pricing is based on the package selected, property size, and any add-on services requested.
  • No upfront payment is required for regular bookings. Payment is arranged after your booking is confirmed and is accepted via bank transfer or cash.
  • For end-of-tenancy or one-off deep cleans, we may request a deposit or full payment terms will be confirmed at the time of quote.
  • All prices are quoted in GBP (£) and, unless stated otherwise, exclude any additional costs arising from access issues, excessive soiling, or scope changes discovered on the day.

6. Our Service Standards

We aim to deliver every clean to a consistently high standard, using professional-grade equipment and eco-friendly products where possible. All our cleaners are vetted, background-checked, trained, and covered by our insurance.

If you are not satisfied with the standard of a clean, please contact us within 48 hours of the appointment. We will investigate and, where appropriate, offer a re-clean of the affected areas at no additional cost. We do not offer refunds for subjective dissatisfaction where the agreed scope of work has been completed to a reasonable standard, but we will always work with you to resolve legitimate issues.

7. Liability and Insurance

  • We are fully insured for the services we provide. In the unlikely event of damage caused directly by our cleaning staff during a booked service, please notify us within 48 hours so we can investigate and resolve the matter, including via our insurance where applicable.
  • We are not liable for pre-existing damage, wear and tear, or damage to items that were not appropriately secured, disclosed, or that require specialist handling not indicated at the time of booking.
  • We are not responsible for the loss of, or damage to, valuables, cash, or fragile/sentimental items left accessible during a clean. We recommend securing such items prior to our visit.
  • Our liability for any claim arising from our services is limited to the cost of the relevant booking, except where liability cannot be excluded or limited by law (e.g., death or personal injury caused by negligence).

8. Client Responsibilities

To help us deliver the best service, please:

  • Ensure the property is reasonably accessible and safe for our team to work in
  • Disclose any specific hazards, fragile items, pets, or access restrictions in advance
  • Provide accurate property details when booking or requesting a quote
  • Communicate any special requirements or product preferences ahead of the appointment

9. Staff Conduct and Safety

We do not tolerate abusive, threatening, or discriminatory behaviour toward our staff. We reserve the right to end a service appointment early and still charge for the booked time if our team’s safety is compromised.

10. Website Use

Our website and its content (text, images, branding) are owned by or licensed to Impeccable Cleaning Solution and may not be copied, reproduced, or used without our permission. The quote calculator and other tools on our site are provided for convenience and produce estimates only, not binding offers.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, pricing structure, or legal requirements. The “Last updated” date above reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

For questions about these Terms of Service, please contact us:

Impeccable Cleaning Solution Email: info@impeccablecleaningsolution.co.uk Phone: 07800 817441 Serving Reading, Tilehurst, Caversham, Earley, Woodley and surrounding Berkshire areas